How is this different from BPA (Business Process Automation) on the same site?

Practical line: this page is for connecting SaaS tools and automating individual workflows (sync this CRM to that spreadsheet, post a Slack message when X happens, batch-run a daily report). The BPA page is for end-to-end multi-step business processes with approval workflows and document management. Most mid-market clients start here and graduate to BPA once they have 20+ point-automations and want to consolidate.

What happens when the vendor changes their API?

Make.com / Power Automate handle most changes transparently — they update their connector, your scenario keeps working. For breaking changes (Twitter shutdown of v1 API, Notion's auth migration, etc.), we monitor vendor changelogs for the platforms our workflows depend on and patch within the deprecation window. Clients on the managed-services tier never see API change-induced outages.

How do you handle errors and silent failures?

Every workflow gets: (1) per-step error alerting that pages the right person, (2) dead-letter handling so failed runs are queued for retry / manual review instead of dropped, (3) daily summary email showing run counts + error rate, (4) a dashboard that surfaces workflows whose error rate has trended up over the last 7 days. The pattern matters more than the platform.

Can you integrate with Saudi-specific tools (mada, STC Pay, Tabby, ZATCA, GOSI)?

Yes. We have pre-built connectors for ZATCA Phase 2 (invoicing flow), Tabby + Tamara (BNPL), HyperPay / Moyasar (gateway webhooks), and Saudi bank-statement parsers. STC Pay and mada we integrate via the gateway-aggregator pattern. GOSI integration is via the official portals' batch-upload formats since they don't expose live APIs.

Digital Automation

Intelligent workflow automation using Make.com, Power Automate, and custom scripts — eliminating manual processes, connecting your business tools, and accelerating digital transformation.

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What is workflow automation?

Workflow automation connects the software tools a business already uses, so data moves between them and routine steps run without anyone copying and pasting. Mantiqi builds these workflows on Make.com, Power Automate or self-hosted n8n, with error alerts and a retry queue on every one, and trains your operations team to own them.

Typical timeline: Candidates audited in week 1, first workflows live in weeks 2–4, handover in weeks 4–5.

Why this matters

Every Saudi mid-market business has 20+ SaaS tools and a finance / operations team copy-pasting between them all day. The fix is rarely "buy enterprise iPaaS" — that's six-figure software for problems a 50-step Make.com scenario solves in an afternoon. Mantiqi builds the right-sized automation: small enough that you can debug it without us, robust enough to survive vendor API changes, and observable enough that you know when something silently failed instead of finding out a week later from an angry customer.

What We Deliver

Make.com & Power Automate Workflows

Notion & Airtable Automations

Cross-Platform Data Synchronisation

Business Process Mapping & Optimisation

API Integrations & Middleware

RPA Solutions

How we deliver

01
Process audit + automation candidates
Week 1
Half-day workshop with the operations / ops-ops team, mapping the workflows that consume the most manual effort. We rank candidates by hours-saved-per-week × build-effort, and pick the 3-5 to build first.
- Process inventory + ranked candidate list
- Tool / API connectivity check
- Build-effort estimates per workflow
- Quick-wins shortlist (build this week)
02
Build + instrument
Weeks 2–4
Workflows ship in batches. Default platform: Make.com for SaaS-to-SaaS, Power Automate for Microsoft-heavy environments, n8n self-hosted for high-volume or data-residency-sensitive flows. Custom Node / Python only when the no-code option genuinely doesn't fit. Every workflow gets error alerting and a retry-with-dead-letter queue.
- Production workflows on chosen platform
- Per-workflow error alerting + dead-letter handling
- Documented runbook per workflow
- Cost-per-run dashboard
03
Operations handover
Weeks 4–5
Train the operations team to own the workflows: how to read the audit log, how to safely modify scenarios, how to add new ones for similar use cases. The goal is a self-sufficient team, not a long-term dependency on us.
- Ops team training (3-5 sessions)
- Workflow modification playbook
- Self-service onboarding for new automations
- Documented escalation criteria
04
Iterate + expand
Ongoing
Quarterly review of new candidates, ongoing maintenance as vendor APIs change, and incremental expansion as the team finds new uses. Hours saved are tracked per workflow against the manual baseline measured at the start, so the programme's value is reported in your numbers.
- Quarterly candidate review
- Vendor-API change monitoring
- New-workflow build sprints
- Annual ROI report

Frequently asked questions

Make.com is our default for general SaaS-to-SaaS automation: best mix of features, price, and visual debuggability. Power Automate when the client is Microsoft-heavy (Dataverse / D365 / Teams workflows benefit from native integration). n8n self-hosted when data residency, cost-at-scale, or complex branching matter. Zapier for the simplest cases (we usually upgrade to Make if more than 5 workflows). We pick per environment, not per fashion.

Still have questions?

Our team is ready to help. Reach out and we'll get back to you as soon as possible.

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Free automation candidates audit

Send us a short description of your team's most painful weekly manual processes. We'll send back a written audit ranking the top 5 by hours-saved-per-week × build-effort, with rough estimates and recommended platform per workflow.

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