Microsoft Dynamics 365
Custom Dynamics 365 CRM and ERP solutions tailored to Saudi business processes — from case management and real-time marketing to full Power Platform integrations and Azure-backed automation.
Why this matters
Dynamics 365 out-of-the-box is built for a generic mid-market US enterprise — your Saudi business processes (Hijri calendar, Arabic RTL UI, GOSI integration, ZATCA-compliant invoicing, Saudi-specific case-management workflows) need real customization to make D365 fit. The wrong implementation partner ships you a vanilla CRM that your team works around for the next five years. Mantiqi has shipped D365 customizations for Saudi banks, government clients, and large enterprises, with custom plugins, PCF components, and Azure integrations that make D365 feel like it was built for KSA.
What We Deliver
How we deliver
- 01
Solution architecture
Weeks 1–2We map your existing process to D365 modules (Sales, Customer Service, Marketing, Field Service, F&O), identify the gap between standard D365 and what you actually need, and produce a written architecture covering customizations, integrations, and data residency.
- Module fit-gap analysis
- Custom plugin / PCF component list
- Integration map (Azure, on-prem, third-party)
- Data-residency + tenant configuration plan
- 02
Build + customize
Weeks 3–10Iterative customization sprints. Custom plugins ship first (they're the riskiest); PCF components, Power Automate flows, and Power BI dashboards layer in next. Demos every two weeks so business stakeholders catch misalignments before UAT.
- Custom plugins + PCF components
- Power Automate flows + Power Apps
- Power BI executive dashboards
- Bilingual (Arabic + English) UI configuration
- 03
UAT + cutover
Weeks 11–13User acceptance testing with your power users, data migration from legacy systems with parallel-run validation, training sessions for your sales / service / marketing teams, and a go-live runbook with rollback plan.
- UAT scenarios + sign-off
- Legacy data migration + validation
- Train-the-trainer sessions
- Go-live runbook + 24h hypercare
- 04
Adopt + extend
OngoingQuarterly health checks against Microsoft's release waves, new-feature workshops for your team, and incremental capability additions (real-time marketing channels, Field Service mobile, Power Pages portals) as your business grows.
- Quarterly release-wave reviews
- New-feature enablement workshops
- Incremental capability roadmap
- L2 / L3 support coverage
Frequently asked questions
Yes. We hold Microsoft Solutions Partner designation in Business Applications and have shipped D365 customizations across CRM (Sales, Customer Service, Marketing) and Field Service for Saudi clients. We're working through the Specialization tier on Dynamics 365 Sales currently.
Still have questions?
Our team is ready to help. Reach out and we'll get back to you as soon as possible.
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Free offer
Free Dynamics 365 architecture review
If you're evaluating D365, mid-implementation, or already live and frustrated, send us your current architecture (or a description). We'll send back a written review covering the top 3 risks we see and a concrete remediation plan. No sales call.
New CRM implementations are scoped per module: typically SAR 120,000–400,000 for a Sales + Customer Service deployment. Customization sprints from SAR 35,000 / two-week sprint. Managed-services tier from SAR 8,000 / mo.
Get a written review