Will our D365 data stay in Saudi Arabia?

Not inside the Kingdom yet. Microsoft has announced that its first Saudi cloud region, Saudi Arabia East in the Eastern Province, opens to customers in November 2026; which Dynamics 365 and Power Platform services launch there is for Microsoft to confirm. Until then we document which Microsoft region your tenant sits in, keep data that must stay in-Kingdom on Saudi-hosted systems, and plan the move once the Saudi region supports your services. We can also help with data-residency assessments if you need to demonstrate compliance to NCA / SAMA.

How is your D365 implementation different from the big consultancies?

Three things: (1) we ship working customizations every two weeks, not a 6-month UAT cliff; (2) every plugin and PCF component is reviewed by a Saudi-based engineer who can debug it after we hand over; (3) we don't run armies of junior consultants — engagements are run by senior people who've shipped D365 before.

Do you handle Dynamics 365 F&O (Finance & Operations / ERP) too?

Yes, but our depth is heaviest on the CRM side (Sales, Customer Service, Marketing, Field Service). For F&O implementations we typically pair with a specialist F&O partner and own the integration / customization layer. Tell us your scope and we'll be honest about fit.

Can you migrate us off an older Dynamics CRM (CRM 2016, on-prem)?

Yes. We've done CRM 2016 → D365 cloud migrations, including custom plugin upgrades to the new SDK, PCF component rebuilds, and data migrations. Plan on 8–14 weeks for a typical migration depending on customization depth.

Microsoft Dynamics 365

Custom Dynamics 365 CRM and ERP solutions tailored to Saudi business processes — from case management and real-time marketing to full Power Platform integrations and Azure-backed automation.

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What is Microsoft Dynamics 365, and what does an implementation involve?

Microsoft Dynamics 365 is Microsoft's family of business applications for CRM (Sales, Customer Service, Marketing, Field Service) and ERP (Finance & Operations), extended through the Power Platform. Mantiqi fits it to Saudi processes with Arabic and English interfaces, custom plugins and PCF components, Power Automate flows and Power BI dashboards, then runs user acceptance testing, data migration and go-live.

Typical timeline: About 13 weeks: architecture in weeks 1–2, build in weeks 3–10, UAT and cutover in weeks 11–13.

Sources

Microsoft Learn: Dynamics 365 documentation

Why this matters

Dynamics 365 out-of-the-box is built for a generic mid-market US enterprise — your Saudi business processes (Hijri calendar, Arabic RTL UI, GOSI integration, ZATCA-compliant invoicing, Saudi-specific case-management workflows) need real customization to make D365 fit. The wrong implementation partner ships you a vanilla CRM that your team works around for the next five years. Mantiqi has shipped D365 customizations for Saudi banks, government clients, and large enterprises, with custom plugins, PCF components, and Azure integrations that make D365 feel like it was built for KSA.

What We Deliver

CRM & Case Management

Custom Plugins & PCF Components

Real-Time Marketing Channels (WhatsApp, RCS, Viber)

Power Apps & Canvas Apps

Azure Functions Integration

Power BI Dashboards & Reports

On-Premise & Cloud Deployments

How we deliver

01
Solution architecture
Weeks 1–2
We map your existing process to D365 modules (Sales, Customer Service, Marketing, Field Service, F&O), identify the gap between standard D365 and what you actually need, and produce a written architecture covering customizations, integrations, and data residency.
- Module fit-gap analysis
- Custom plugin / PCF component list
- Integration map (Azure, on-prem, third-party)
- Data-residency + tenant configuration plan
02
Build + customize
Weeks 3–10
Iterative customization sprints. Custom plugins ship first (they're the riskiest); PCF components, Power Automate flows, and Power BI dashboards layer in next. Demos every two weeks so business stakeholders catch misalignments before UAT.
- Custom plugins + PCF components
- Power Automate flows + Power Apps
- Power BI executive dashboards
- Bilingual (Arabic + English) UI configuration
03
UAT + cutover
Weeks 11–13
User acceptance testing with your power users, data migration from legacy systems with parallel-run validation, training sessions for your sales / service / marketing teams, and a go-live runbook with rollback plan.
- UAT scenarios + sign-off
- Legacy data migration + validation
- Train-the-trainer sessions
- Go-live runbook + 24h hypercare
04
Adopt + extend
Ongoing
Quarterly health checks against Microsoft's release waves, new-feature workshops for your team, and incremental capability additions (real-time marketing channels, Field Service mobile, Power Pages portals) as your business grows.
- Quarterly release-wave reviews
- New-feature enablement workshops
- Incremental capability roadmap
- L2 / L3 support coverage

Frequently asked questions

Yes. We hold Microsoft Solutions Partner designation in Business Applications and have shipped D365 customizations across CRM (Sales, Customer Service, Marketing) and Field Service for Saudi clients. We're working through the Specialization tier on Dynamics 365 Sales currently.

Still have questions?

Our team is ready to help. Reach out and we'll get back to you as soon as possible.

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Free Dynamics 365 architecture review

If you're evaluating D365, mid-implementation, or already live and frustrated, send us your current architecture (or a description). We'll send back a written review covering the top 3 risks we see and a concrete remediation plan. No sales call.

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