WhatsApp & Telegram Business Solutions
Control and automate your business operations through WhatsApp and Telegram — from order management and customer support to internal approvals, inventory alerts, and payment confirmations. Build complete business workflows accessible from your phone's messaging app.
Why this matters
WhatsApp is the default communication channel for most Saudi customers — but most Saudi businesses use it through a personal account on a sales rep's phone, with no audit trail, no automation, and total dependency on whoever's holding that phone. The fix isn't "buy WhatsApp Business" (the consumer app doesn't scale); it's the official WhatsApp Business API with the right BSP (Business Solution Provider), wired into your CRM / ERP / order management so messages create records, replies are tracked, and the conversation history survives staff changes. Mantiqi handles the BSP onboarding, template approvals, and integration so WhatsApp becomes a real operational channel, not a shadow CRM in someone's personal phone.
What We Deliver
How we deliver
- 01
BSP onboarding + use-case design
Weeks 1–3We pick the right BSP (Meta Cloud API direct, or 360dialog / Twilio / Infobip / WATI / Wassenger depending on volume + features needed), handle the WhatsApp Business Account verification with Meta (which can take 1-2 weeks of back-and-forth), and design which use cases run through which channel.
- BSP selection with cost analysis
- Meta Business Verification completed
- WABA + display-name approved
- Use-case-to-channel mapping
- 02
Template + flow build
Weeks 3–6Message templates submitted to Meta for approval (utility, marketing, authentication categories — different rules + costs each), conversational flows built for the use cases (order placement, support handoff, payment confirmation, internal approvals), and the CRM / ERP integration wired so messages drive records.
- Message templates approved by Meta
- Conversational flows for each use case
- CRM / ERP integration
- Arabic + English bilingual templates
- 03
Operations + agent handoff
Weeks 6–9Agent inbox setup so support reps can take over from the bot when needed, conversation routing rules (round-robin / skill-based / VIP), broadcast tooling for marketing campaigns within Meta's policy windows, and operational dashboards showing volume / response time / template-blocking rates.
- Multi-agent inbox + routing rules
- Broadcast / campaign tooling
- Operational dashboards
- Template-block monitoring
- 04
Operate + scale
OngoingMeta's policies + pricing change quarterly (template categorization, conversation pricing tiers); we monitor changes and adjust templates / flows so you don't get blocked or surprised by cost spikes. Quarterly use-case reviews to add new flows as the team finds new applications.
- Quarterly Meta-policy compliance review
- Template-block recovery process
- Conversation-cost monitoring
- New-use-case build sprints
Frequently asked questions
Up to ~10 conversations a day per phone, yes. Past that, you hit the consumer app's limits: no API integration, no conversation routing across staff, single-device limitation, and ban-risk if Meta detects patterns of business use without a Business Account. The official Business API is the only sustainable path for any business sending more than a few dozen messages a day.
Still have questions?
Our team is ready to help. Reach out and we'll get back to you as soon as possible.
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Free offer
Free WhatsApp Business deployment plan
Send us your top 3 use cases (e.g. order confirmations, support intake, internal approvals). We'll send back a written deployment plan covering BSP recommendation, template strategy, CRM integration approach, and projected monthly cost — all sized to your expected message volume.
BSP onboarding + Meta verification is fixed-fee from SAR 18,000 (covers the back-and-forth with Meta). Initial integration + template build typically SAR 60,000–180,000 depending on use-case count. Per-conversation Meta cost flows through at-cost. Managed-WhatsApp tier (template management, policy compliance, agent inbox) from SAR 5,000 / mo.
Get the deployment plan