Which platform do you build on?

Default for SMB: Power Automate (with SharePoint for storage) or Make.com — visual, debuggable, low operational overhead. For larger / regulated clients we use n8n self-hosted (data residency, no per-run pricing) or custom workflows on Camunda / Temporal when the process complexity genuinely warrants a workflow engine. We pick per environment, not per platform partnership.

How do you handle approval routing and escalation?

Approvers are looked up dynamically from your HR system (Odoo / D365 / Active Directory), so org-chart changes don't require workflow updates. SLA timers per step trigger reminders at 50%, escalation to the approver's manager at 100%, and configurable timeout-to-auto-approve or timeout-to-rollback per process. Configurable per process, not hard-coded.

Can you integrate with our existing e-signature provider?

Yes for the major ones (DocuSign, Adobe Sign, Dropbox Sign — formerly HelloSign). For national e-signature providers and individual ministry portals, we use whatever integration mode they expose — REST API where available, batch-file upload + status polling otherwise. Tell us your provider during scoping and we'll confirm the integration approach.

How do we know it's actually saving time?

Every automated process gets per-step cycle-time tracking from day one. Baseline is whatever your manual process took (we measure it during discovery, in calendar time as well as person-time, because the waiting between steps is usually where the delay hides). The dashboards show per-process metrics so leadership has real data, not anecdote, when reporting on operational improvement.

Business Process Automation

Eliminate manual bottlenecks and streamline your operations with intelligent business process automation — from HR onboarding and procurement workflows to finance approvals, document management, and cross-departmental coordination using Make.com, Power Automate, and custom solutions.

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What is business process automation?

Business process automation (BPA) runs a multi-step process that crosses departments — procurement, HR onboarding, finance approvals, contract management — through software instead of email, with each step routed to the right approver and escalated when it stalls. Mantiqi builds BPA for Saudi companies on Power Automate, Make.com, self-hosted n8n or a workflow engine, with e-signature, audit trails and cycle-time dashboards.

Typical timeline: Process mapping in weeks 1–2, automation build in weeks 3–8, document and e-signature integration in weeks 6–10.

Why this matters

Procurement takes 3 weeks because the PO bounces between Finance, Procurement, the requesting department, the approver who's on leave, and back again — by email. HR onboarding misses 4 of the 11 steps half the time because nobody owns the checklist. Cross-departmental processes are where most Saudi mid-market businesses lose the most operational time, and it's invisible to anyone not living inside the bottleneck. Mantiqi maps and automates these end-to-end processes with proper approval chains, escalation when SLAs slip, audit trails for compliance, and real metrics so leadership sees where time actually goes.

What We Deliver

Workflow Design & Process Mapping

HR Onboarding & Offboarding Automation

Procurement & Purchase Order Workflows

Finance Approval Chains

Document Management & E-Signatures

Cross-Department Coordination Flows

Notification & Escalation Systems

Process Analytics & Bottleneck Detection

How we deliver

01
Process discovery + mapping
Weeks 1–2
We sit with the people who actually run the process (not just the people who own it on the org chart) and map the current-state flow including all the unwritten exceptions. Output is a swim-lane diagram showing every handoff, decision point, and approval — usually with several "oh, that's not how it really works" moments.
- Current-state swim-lane diagrams
- Bottleneck + cycle-time analysis
- Future-state process design
- Stakeholder sign-off on target
02
Automation build
Weeks 3–8
Build platform depends on scale: Make.com / Power Automate for SMB (under 1000 process runs/day), n8n self-hosted for larger volumes or data-residency, custom on top of Camunda / Temporal for genuinely complex orchestration. Approval chains, escalation rules, and audit trails are first-class concerns — not retrofitted later.
- Production workflow on chosen platform
- Role-based approval chains
- SLA-driven escalation rules
- Audit trail with full provenance
03
Document + e-sign integration
Weeks 6–10
Most enterprise processes need documents (PO, contract, offer letter, NDA) generated mid-flow. We integrate with DocuSign / Adobe Sign / local e-signature providers, generate templated documents from process data, and route them for signature without leaving the workflow.
- Templated document generation
- E-signature provider integration
- Signed-document storage + retrieval
- Signature audit log
04
Process analytics + ongoing
Ongoing
Dashboards showing per-process cycle time, bottleneck steps, SLA breach rates, and per-team approval speed. Quarterly review with operations leadership to identify the next process to automate or the existing one to optimize. The backlog of candidate processes is re-ranked each quarter by measured impact.
- Per-process cycle-time dashboards
- Bottleneck + SLA breach alerts
- Quarterly process-review with ops
- Continuous-improvement backlog

Frequently asked questions

Practical line: Digital Automation is for connecting tools and automating individual workflows (sync this to that, post a notification when X happens). BPA is for multi-step business processes that span departments and have approval chains — HR onboarding, procurement, finance approvals, contract management. Most clients start with Digital Automation, hit the ceiling, and then come back for BPA when individual workflows aren't enough to fix the cross-department coordination problem.

Still have questions?

Our team is ready to help. Reach out and we'll get back to you as soon as possible.

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Free offer

Free process audit (one process)

Pick one process you'd love to automate. We'll spend a half-day mapping the current state with your team, send back a written swim-lane diagram of where time goes today, and a phased automation plan with effort estimate. Whether or not you engage us afterwards.

Book the process audit